1. Who we are
This website is operated by Aadi Ventures Pty Ltd, trading as My Driving Trainer. We are an Adelaide-based driving school. Throughout this policy, "we", "us", and "our" mean My Driving Trainer. "You" means anyone whose personal information we collect, including students, parents, guardians, and people who enquire through the website.
Our contact details are at the bottom of this policy.
2. What information we collect
We only collect information that is reasonably necessary to run our driving school. Depending on how you interact with us, this may include:
- Identity and contact details: your full name, phone number, email address, suburb, and, where relevant, your home address for lesson pickups.
- Licensing details: learner's permit number or temporary driving permit details, overseas licence information, logbook hours, and test history.
- Lesson-related details: driving experience, goals, areas you want to work on, accessibility needs, and any context you choose to share through the enquiry or support forms.
- Payment information: when you pay through our website, your card details are entered directly into our payment provider (Stripe). We do not see, store, or process card numbers ourselves. We do receive confirmation of payment, your name, your email, and a transaction reference.
- Booking information: dates and times of lessons, attendance, cancellations, and rescheduling history.
- Communications: records of WhatsApp messages, SMS, emails, and phone calls between you and us.
- Website usage data: device and browser information, IP address, pages visited, referring site, and similar analytics data, collected through cookies and tracking pixels (see Section 7).
We try not to collect sensitive information (such as health or background details) unless it is directly relevant to teaching you safely. If you choose to share something sensitive (for example, a medical condition that affects driving), we treat it with extra care and use it only for the reason you shared it.
3. How we collect it
We collect personal information in the following ways:
- Directly from you, when you complete the enquiry form, support form, book a lesson, pay online, message us on WhatsApp, send us an email, or speak with us in person or by phone.
- Automatically, through cookies and analytics tools when you visit the website (see Section 7).
- From a parent or guardian, where the student is under 18 and a parent or guardian is making the booking on their behalf.
- From third-party platforms you have authorised to share data with us (for example, when you book and pay for a lesson online).
4. Why we collect it
We collect and use personal information to:
- Respond to your enquiries and support requests.
- Schedule, deliver, and follow up on driving lessons.
- Book and prepare for the Vehicle On-Road Test (VORT) where applicable.
- Process payments and issue receipts.
- Send confirmations, reminders, and important changes about your lessons.
- Improve the way we teach and run the business, including looking at anonymised website analytics.
- Meet our legal, tax, insurance, and record-keeping obligations.
- Resolve disputes, refund requests, and complaints.
5. Who we share information with
We do not sell your personal information. We share it only with parties who help us run the business, and only to the extent needed to do so. These include:
- Payment processor: Stripe Payments Australia Pty Ltd and Stripe, Inc., for processing card payments.
- Booking & payments: Stripe, for online lesson booking and secure card payment.
- Form and email handler: Web3Forms, which delivers your enquiry and support form submissions to our email inbox.
- Hosting and infrastructure: Netlify, which hosts this website and the contact form backend.
- Email and messaging: our email provider, WhatsApp (operated by Meta Platforms), and Australian telecommunications carriers for SMS and calls.
- Government bodies: the Department for Infrastructure and Transport (Service SA) and other regulatory bodies, only where you have asked us to act on your behalf (for example, scheduling a VORT) or where we are legally required to disclose.
- Insurers, accountants, and legal advisers: where reasonably necessary to manage or protect the business.
We require the parties we share information with to handle it securely and use it only for the purpose we share it for.
6. Overseas disclosure
Some of the platforms we use store and process data outside Australia, including in the United States. By using our services, you acknowledge that the following providers may handle your information overseas:
- Stripe (United States and other jurisdictions where Stripe operates).
- Netlify (United States).
- Web3Forms (United States).
- Meta Platforms, for Meta Pixel analytics and WhatsApp Business messaging (United States and Ireland).
- Google, for Google Analytics and related services (United States, Ireland, and other Google data centres).
We take reasonable steps to ensure these providers protect your personal information in a way consistent with the Australian Privacy Principles, but we cannot guarantee the same level of protection that applies under Australian law.
7. Cookies, analytics, and tracking
We use a small number of cookies and tracking technologies to understand how visitors use the website and to improve our marketing. Specifically:
- Google Analytics 4: tracks pages visited, time on site, device type, and approximate location. This data is aggregated and does not identify you personally.
- Meta Pixel: records visits to the website and key actions (such as submitting the enquiry form) so we can measure the effectiveness of our Facebook and Instagram advertising.
- Functional cookies: a small cookie remembers your dark mode preference. No personal data is stored.
You can opt out of analytics and advertising cookies by adjusting your browser settings, installing the Google Analytics Opt-Out Browser Add-on, or using your operating system's tracking preferences.
8. How we store and protect information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, and disclosure. These steps include:
- Storing electronic records on password-protected devices and reputable cloud services.
- Using providers (Stripe, Railway) that maintain industry-standard security controls.
- Restricting access to personal information to people who need it to do their job.
- Securely disposing of paper or digital records once we no longer need them for the purposes set out in this policy or to meet our legal obligations.
No system is completely secure. If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.
9. Accessing or correcting your information
You have the right to ask us:
- What personal information we hold about you.
- To correct any information that is out of date or inaccurate.
- To delete information that we no longer need to keep, subject to our legal obligations (for example, tax and accounting records must be kept for at least five years).
To make a request, contact us using the details at the end of this policy. We will respond within a reasonable time, usually within 30 days. We may need to verify your identity before releasing or changing any information. We do not charge a fee for making a request, but a reasonable fee may apply if a request is unusually large or complex.
10. Direct marketing
From time to time we may send you booking reminders, follow-up messages, or updates about our services. We will only send marketing messages if you have given us your contact details and have not opted out. Every marketing message will include a way to unsubscribe. You can also opt out at any time by replying STOP to an SMS or WhatsApp, clicking the unsubscribe link in an email, or contacting us directly.
11. Complaints
If you believe we have mishandled your personal information, please contact us first using the details below. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5288, Sydney NSW 2001
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version is always available at this URL, and the "Effective from" date at the top will be updated each time we make material changes. For significant changes, we will take reasonable steps to bring them to your attention.